A simple question for all those who have traveled to Japan: how often do you see Japanese people dragging large suitcases behind them? The answer is almost never and this is thanks to an essential Japanese service called takkyubin (or Ta-Q-Bin), which is managed by the Yamato Company. It is the only service of its kind in the world, at least on this scale, a fact that never ceases to surprise the Japanese. After using the service, with its high standards and impeccable punctuality, it is easy to understand why.
In Japanese, 宅急便 takkyubin means "shipping/fast delivery at home." The service was invented by the Yamato Company during the oil crisis of 1973. The logistics company was founded in 1919, and initially only handled business deliveries. However when the company noticed that Japan Post did not deliver parcels exceeding six kilograms, Yamato began the service in January 1976 with the launch of door-to-door takkyubin. Today, its network is made up of 135,000 employees, 45,000 vehicles and 6,000 warehouses of all sizes (find the nearest) and even today, it complements Japan Post rather than competing with it.
Yamato’s job is to deliver parcels very quickly throughout Japan and thanks to a massive local network, the company does so with stunning success. In 2007, Yamato made 1.2 billion deliveries, or 3.3 million packages a day, with a total turnover of 1,000 billion yen! The company promises to pick up your package and deliver it the next day to wherever you want, anywhere in Japan, 365 days a year, so you have almost certainly seen the KuroNeko (Black Cat) vans on the street during your travels. Same-day delivery is even possible for local deliveries. By contrast, delivery to Hokkaido and Okinawa can sometimes take up to two days.
In fact, Yamato is so ubiquitous in Japan that its name 宅急便 takkyubin has replaced the common name 宅配便 takuhaibin in everyday language. To be thorough, we must also mention its main competitor Sagawa, although this service is much less used.
How it works
Using takkyubin is quite simple. You can send any type of package, from a simple envelope to ski and golf accessories, clothes an even furniture. For a small additional fee, it is even possible to send cold food in refrigerated trucks (via their Coolservice) or confidential documents (kept in a safe for which only the sender and the recipient have the combination). What interests us here, however, are suitcases, and using this service offers many advantages:
- A choice of collection and delivery locations, including houses, apartments, hotels, business offices, airports, konbini and small local Yamato warehouses, is available;
- The comfort of not having to carry heavy and/or bulky luggage on trains (sometimes with several changes, with hundreds of meters to walk and up and down stairs) is invaluable, especially in such an ordered country;
- Delivery is made the next day, so by booking the day before your transfer and choosing your slot, you will arrive at your new accommodation at the same time as your luggage;
- The cost is reasonable (see below), considering the convenience.
To send your item, you must complete a form completely in Japanese. Don’t worry if you don’t speak the language, your hotel's receptionist will give you one (often pre-filled), and fill it in for you. If you are renting private accommodations, ask at the nearest konbini, where someone should be able to help you.
It is possible to select a delivery slot for the following day from a choice of six:
- Before midday
- Between midday and 2 pm
- Between 2 pm and 4 pm
- Between 4 pm and 6 pm
- Between 6 pm and 8 pm
- Between 8 pm and 9 pm
If you are not present at the time of delivery, the courier will contact you at the telephone number listed on the form to make a new appointment or will return later in the day.
Example of a delivery form
We have translated a delivery form for your information:
The Japanese Ministry of Tourism has announced that beginning in June 2015, premises offering takkyubin service should display the English "Hands-free travel" logo (see photo) to help foreign tourists. Initially, this logo will mainly appear at airports, but it is expected that its use will extend to many shops as the 2020 Tokyo Olympics approach.
The cost of transporting luggage depends on its volume and the distance between pick-up and delivery locations. There are six standard object formats accepted by Ta-Q-Bin (the size corresponds to the sum of the length, width and height):
- 60 centimeters and 2 kilograms max
- 80 cm and 5 kg max
- 100 cm and 10 kg max
- 120 cm and 15 kg max
- 140 cm and 20 kg max
- 160 cm and 25 kg max
The last category is usually the maximum volume allowed by airlines for your checked luggage, so there is a good chance that 160 cm is the range you are looking for in the Yamato fee list (available in PDF - 722ko).
For your information, transporting such a suitcase from Tokyo to Kansai (Kyoto, Osaka, etc.) costs ¥1,890 / ~US$ 16.90. Transportation between Hokkaido and Okinawa costs ¥4,520 (~US$ 40.40). For a small suitcase (generally in the 100 cm range) delivered from Fukuoka to Hiroshima, it costs ¥1,160 ~US$ 10.40. It is up to you to work out how much it will cost you to use takkyubin with a currency converter. Note that KuroNeko offers a ¥100 (~US$ 0.90) yen discount if you drop the package off at a collection point yourself.
Yamato Official website (in English)